# SmartSupp, what it is and how websites use it. A Czech live chat and chatbot tool for online stores and websites. Combines live operators with AI chatbots and offers visitor session recording for better understanding of user behavior. - **Status:** Modern. Actively developed, popular in the SK/CZ market. - **Category:** [Analytics & Marketing](https://be1st.ai/technologies/analytics) - **First release:** 2013 - **License:** Proprietary - **Official website:** https://www.smartsupp.com - **Documentation:** https://docs.smartsupp.com - **Page:** https://be1st.ai/technologies/analytics/smartsupp ## SmartSupp on audited websites 376 of the 16,845 websites audited by be1st run SmartSupp (2.2%). That ranks it #8 of the 18 technologies in Analytics & Marketing we have seen in audits. ### Websites running SmartSupp vs all websites - **Web score:** 69 (all websites 72) - **SEO:** 83 (all websites 79) - **Security:** 53 (all websites 59) - **Performance:** 52 (all websites 72) - **AI Readiness:** 33 (all websites 31) ### Most used in Analytics & Marketing 1. [Google Analytics](https://be1st.ai/technologies/analytics/google-analytics): 42% (7,016) 2. [Google Tag Manager](https://be1st.ai/technologies/analytics/google-tag-manager): 24% (4,101) 3. [Google Ads](https://be1st.ai/technologies/analytics/google-ads): 15% (2,503) 4. [Facebook Pixel (Meta Pixel)](https://be1st.ai/technologies/analytics/facebook-pixel): 15% (2,455) 5. [Heureka](https://be1st.ai/technologies/analytics/heureka): 3.3% (550) 6. [Sklik](https://be1st.ai/technologies/analytics/sklik): 3.0% (505) 7. [Hotjar](https://be1st.ai/technologies/analytics/hotjar): 2.4% (397) 8. [SmartSupp](https://be1st.ai/technologies/analytics/smartsupp): 2.2% (376) 9. [Matomo](https://be1st.ai/technologies/analytics/matomo): 2.0% (342) 10. [CookieYes](https://be1st.ai/technologies/analytics/cookieyes): 2.0% (331) ## Other technologies in Analytics & Marketing - [Umami](https://be1st.ai/technologies/analytics/umami): 1.3% of websites - [Plausible](https://be1st.ai/technologies/analytics/plausible): 1.3% of websites - [PostHog](https://be1st.ai/technologies/analytics/posthog): 1.3% of websites - [Luigi's Box](https://be1st.ai/technologies/analytics/luigis-box): 1.2% of websites - [Biano](https://be1st.ai/technologies/analytics/biano): <1% of websites - [Fathom Analytics](https://be1st.ai/technologies/analytics/fathom): <1% of websites - [Criteo](https://be1st.ai/technologies/analytics/criteo): <1% of websites - [DataFast](https://be1st.ai/technologies/analytics/datafast): <1% of websites [All 18 in Analytics & Marketing](https://be1st.ai/technologies/analytics) ## Questions about SmartSupp ### What is SmartSupp? A Czech live chat and chatbot tool for online stores and websites. Combines live operators with AI chatbots and offers visitor session recording for better understanding of user behavior. The be1st catalog lists SmartSupp under Analytics & Marketing. License of SmartSupp: Proprietary. ### How many websites use SmartSupp? 376 of the 16,845 websites audited by be1st run SmartSupp (2.2%), as of 8 Nov 2026. ### When was SmartSupp first released? SmartSupp was first released in 2013. ### Is SmartSupp still a modern choice? Yes. SmartSupp counts as a modern technology. Actively developed, popular in the SK/CZ market. Numbers: latest audit of each of 16,845 websites audited by be1st, as of 8 Nov 2026.